Yoel Ben-Avraham
Net-Presence - Technology Consultant
- Location
- Israel
- Industry
- Information Technology and Services
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Summary
Over my years as an IT Professional I've had the opportunity to explore every role in the Software Development process for the Personal Computer platform. In parallel I have engaged in a variety of training activities that run the gamut from End-User training development & delivery, to technical & occupational training in Software Development and culminating in "soft-skills" acquisition for leaders and managers in the technical environment. More recently I've had the opportunity to apply my extensive technical knowledge toward the challenges of marketing and advertising on-line, as well as other facets of managing on-line businesses and virtual teams.
Specialties
Software development, Technical training, User interface (Windows), Departmental solutions, Client/Server applications, Online Marketing & Advertising, Virtual Team Management
Experience
Consultant
Net-Presence.ca
Privately Held; 1-10 employees; Information Technology and Services industry
June 2003 – Present (8 years 9 months)
Assist clients in setting up and managing the most effective suite of online marketing and advertising service, integrate the online components into their conventional campaigns, to achieve measureable results in their marketing or public relations initiatives. (ePublicist.ca became Net-Presence.ca in September of 2010)
Customer Service / Retention Team Leader
AMDEX American Dispatch Exchange
October 2008 – March 2009 (6 months)
Responsible for establishing the necessary frameworks and procedures to assist Amdex customers in the use of our services. Identifying and rectifying problems that might cause members to discontinue their service with the company.
Customer Service
IDT Global Israel
Public Company; 1001-5000 employees; IDT; Telecommunications industry
August 2005 – July 2008 (3 years)
Customer Service to clients of major American ISP and Regional Teleco company. As a member of the 'Executive Services' team, my role was to resolve complicated issues escalated by the Customer Service team leaders, negotiating resolution of the customers issues by coordinating the activities of representatives of multiple departments in the company, and occassionally external agents as well.
Senior Trainer
Sivan Computers Ltd.
September 1992 – August 2002 (10 years)
Developed and delivered courses in computer programming for Sivan Computers in Tel Aviv, Jerusalem and Beer Sheva. The primary focus was teaching the participants the basics of software develop and programming in 'C', 'C++' and Java. During this period I exploited the growing ability of the Internet to extend the teacher-student relationship beyond the classroom walls.
Lecturer, Occupational Retraining
Jerusalem College of Technology
September 1999 – June 2002 (2 years 10 months)
Developed and delivered unique occupational training program. This intensive program involved preparing scholars from non-technology fields for work as SW developers in Israel's (then) growing High-Tech industries. Due to the quality of participant, the intensity and duration of the program, a high number of graduates found employment in the field and most of them are still working in it despite the down-turn in recent years.
Principal
Learning Online Inc.
December 1994 – August 1998 (3 years 9 months)
In the training area of my responsibilities:
I developed curriculum and course ware that exploits the communication; I trained technical trainers to successfully deliver on line courses; and provided mentorship to technical on line trainers.
In addition I developed a entire suite of on line applications using Perl and mySQL to support the delivery and follow up of on line learning for Learning Online's courses to its hundreds of students world-wide.
Software Developer
Objective Software (Sole Proprietorship)
June 1992 – November 1994 (2 years 6 months)
• Developed Client/Server applications in C/C++ where client software under MS-Windows retrieved data from mainframe based legacy systems
• Created various DLL utilities to support data transfer in Hebrew via 3270, TCP/IP and other proprietary communication protocols
• Clients included Computer Associates, Kupat Cholim Cllali, Chief IDF Education Officer, Makorot (National Water Agency)
Consultant - Departmental Solutions
York Business Associates
September 1990 – May 1992 (1 year 9 months)
• Delivered departmental solutions for networked Personal Computers in various corporate clients.
• Primary responsibilities were:
• Pre-Sale support involving defining user needs and basic application specifications (upon which a price quotation could be adequately prepared)
• Full systems analysis for departmental applications in a networked PC environment
• Team Leading (mentorship) responsibilities of programming team developing application as per my analysis and specifications
Computer Science Instructor
University of Toronto
Educational Institution; 10,001+ employees; Higher Education industry
January 1988 – January 1992 (4 years 1 month)
Developed and delivered both computer skills acquisition courses like MS-Word and MS-Excel, as well as programming courses for professional developers RBase, 'C' and the then nacasent Windows Operating System. Before returning to Israel I collaborated with the School of Continuing Studies on soft-skills workshops like Politics of Projects, Leadership in a Technical Envirobnment and Train-the-Trainer.
Information Center Analyst
DYLEX inc.
September 1987 – September 1990 (3 years 1 month)
My first task in the Dylex Information Centre was to develop courseware and prepare trainers to teach 5,000 Dylex employees in the productive use of Personal Computers. Over time I developed a 'problem oriented' style of learning that gradually empowered the participants to explore solutions to problems without outside assistance.
Later, as a developer I was responsible for the needs analysis and system specifications for standard and networked applications. I developed applications in dbase, Rbase and 'C' (Windows 3) using a prototype approach which kept user involved in all stages of application development.
As a consultant I was always "prospecting" to identify maturing technologies that could deliver a measureable benefit to our in-house clients.
Eventually, as Information Centre manager I was responsible for a team of seven who undertook to fill the roles described above.
Skills & Expertise
- Personal Computer Guru
- Online Business Consultant
- Articulate Presenter
- Online Marketing
- Software Development
- Technical Training
- Virtual Teams
- Customer Service
- Web Development
- Public Speaking
- Writing
- Social Media
- Team Management
- Social Media Marketing
Languages
-
Hebrew
Education
Sun Microsystems Tel Aviv, Israel
1999 – 2000
Learning Tree Toronto, Canada
1987 – 1989
Insititute of Industrial Productivity
1983 – 1986
Additional Information
- Websites:
